PredictLand designs for one of the main banks in Spain a solution to optimize the management of internal communications, which allows them to automate the process, being more efficient by reducing resources and response times.
Customer
Our client is one of the most important banks in Spain, with more than 100 years of life, tens of millions of euros in total assets, and several thousand employees.
Challenge
The financial institution handles tens of thousands of internal requests from its employees throughout the year. The management of these requests involves their classification, and requires a large team, whose efficiency depends heavily on their experience and knowledge. The bank is interested in improving its employees’ experience with a faster and more efficient response.
Solution
To address this objective, PredictLand has designed an Artificial Intelligence solution for the automatic interpretation of requests, and their intelligent classification to be managed by the appropriate department.
The development uses Natural Language Processing (NLP) techniques, as well as Generative Artificial Intelligence approaches.
The solution makes it possible to automate classification and improve the management processes carried out up to now. The company wants to scale this solution to different areas of activity.
