BSH’s ARIS project, developed in collaboration with PredictLand, has received the “Premio Especial Transformación Digital Inteligencia Artificial” award at the X Premios Aragón en la Red.
This innovative project automates the reading and analysis of technical service bulletins using artificial intelligence. The initiative has transformed interaction with customers, improving the quality of feedback and product proposals. BSH Electrodomésticos España’s engineering director, Miguel Ángel Buñuel, stresses the vital importance of digital transformation and AI to improve quality and efficiency. ARIS has proven to be an agile and effective text management tool, facilitating decision-making and the implementation of solutions that enrich the user experience.
